Category Archives: Organizational Effectiveness

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How to Tell Who the Real Leader Is

I’ll admit I’ve made a lot of mistakes over the years when it comes to identifying leadership ability in others. Some I’ve thought would be great weren’t – and others I didn’t give much consideration turned out to be amazing. It’d be a lot easier if there was a scientific method to show who could get the job done. Until then, we’ll have to do the best we can.

People Lineup

One of the first mistakes we often make is assuming that the person in charge is always the leader. Then, when it turns out they aren’t, we give up. But what if leadership doesn’t have anything to do with having a title? In that case, it would be possible to have an organization filled with leaders at every level.

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Great Leaders SERVE

Waiter Serving Dish

I had the chance to travel to Greece and Bulgaria recently and give a series of leadership presentations to several university groups with a small team of business professionals. The sights, food and people were reward enough, but getting to share our leadership presentations with the future leaders of two countries added a special sense of purpose to the trip. Even better, our message had been carefully constructed to include leadership principles that have proved timeless across all disciplines. Let me tell you more about it.

Mark Miller developed the SERVE model and curriculum and collaborated with Ken Blanchard to publish it in their book The Secret. Each member of our small team presented a portion of the model. I’ll summarize it for you here below.

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How to Get Great Feedback

Feedback is everywhere. We get feedback from our bosses in our performance reviews. We ask our customers for their feedback on our service. We collect engagement feedback from our employees. We send a work project around the team for peer feedback before submitting our deliverables.

In all of these cases, the difference between good feedback and poor feedback can easily be the difference between success and failure. The implications can affect our organization’s market share, our revenues, our project quality or our ability to be promoted.

Great feedback is crucial. But it’s not always easy to come by. So how do we get the feedback we need – either individually or corporately? Let’s take a closer look at seven feedback tips.

Feedback

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Why Do We Even Have Core Values?

Most organizations have core values. Somewhere anyway. They’re usually posted on the website and probably printed on a brochure somewhere. But do people talk about them individually? Does anyone know them? Are they specific and meaningful enough to make a difference?

At the end of the day, the organization is going to do what it’s going to do, right? So maybe a better question is: why do we even have core values?

We’ve probably all come across sets of core values that were easy to make fun of or were too vague to impact anyone. But well constructed, specific core values can add tremendous benefit both to organizations and individuals. In fact, here are three ways I’ve seen this happen.

Core Values Word Cloud

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The Thing I Hate About Personality Assessments

Have you ever taken a personality assessment? What were your results? Were you an INFP? A “high D and low I?” A fire with a bit of earth mixed in? An eagle or an otter?

If you spend much time on social networks, you’ve probably even seen personality quizzes that blend with pop culture. Which Lord of the Rings character are you? Or Disney character. Or past U.S. president. Personality assessments are definitely trending right now.

Hate Assessments

Now before you get the idea I’m about to start hating on personality assessments altogether, I should mention first off that I’ve taken several myself and helped administer them in professional settings as well. Some of the assessments I’ve worked with are Myers-Briggs (probably the most popular), DiSC (my favorite), and FIRO Business and I’m familiar with several others. I’ve also worked with strengths assessments and 360 degree assessments.

Clearly, there are many benefits to personality assessments, so let’s start there.

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But What If I Can’t Delegate?

“I don’t like to micro manage,” my friend lamented. “But even when I set clear expectations and deadlines, I find myself having to guide the entire process or else the ball gets dropped. Is that an employee issue or a leadership issue?”

It’s hard enough to want to delegate in the first place. Many leaders lack trust, are insecure or are control freaks. But once you get past those barriers, what happens when your followers can’t pull their weight? Let’s talk about a few ways managers can guide their projects so that everyone can contribute.

People Consulting Plan

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How Do You Diagnose an Organization?

You’ve just been assigned to fix a problem or design a solution for an organization, department or team. Maybe you’ve been brought in as a consultant or joined a cross-functional task force. Regardless, management wants results. Where do you start?

Just like in medicine, the last thing a change practitioner should do is prescribe before diagnosing. You don’t want to “fix” the wrong problem. That usually just makes things worse and hurts your credibility.

So how do you diagnose an organization?

Stethoscope Doctor1

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What the Communist Party Got Right About Leadership

Today’s post was co-written with Brooke Steinke, a student in the Organizational & Management Communication class at CollegePlus. It was great working with you this semester, Brooke!

Three months ago, if someone had asked me what I could learn from the Communist Party, I would have jokingly replied, “How not to run a government.”

However, since then, I read Douglas Hyde’s book, Dedication and Leadership. Hyde was a news editor of the Communist newspaper London Daily Worker and outspoken Party member during and after WWII – in Great Britain no less. Finally coming to the realization that the Communist philosophy is intrinsically flawed, Hyde resigned from the Party but argued that the Communist leadership methods are, in many cases, extremely effective and worth emulating. “Never in man’s history has a small group of people set out to win the world and achieved more in less time,” he wrote. In his book, Hyde demonstrated that the techniques Communism used to create leaders and spread its influence are not “Communist” techniques at all. They are, in fact, very effective and powerful strategies anyone can use to instill dedication and leadership in others.

Communism

Here are a few of the strategies that Douglas Hyde revealed from the Communist Party:

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Which Stage of Competence Are You?

Everybody wants competence. We want it for ourselves. We expect it from others in our organizations. We demand it from the people and organizations we purchase from. But how do we figure out if we’ve got it? How well do we develop it in others? Where do we even start?

Contemplative GorillaBack in the 1970s, Gordon Training International developed a learning model called “The Four Stages of Competence,” which has also been linked to Abraham Maslow’s work. There’s something helpful about breaking an idea or a challenge down into smaller parts, and competence is no different. If we can understand which stage both we and our followers are in, we’ll be much more useful. Here are the Four Stages of Competence:

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How to Measure Learning Programs Using the Kirkpatrick Evaluation Model

All of a sudden you get put in charge of building a new training course for your organization. It could be leadership training, professional training or technical training. Doesn’t matter. So you do the hard work of analyzing the learning needs, developing objectives, designing content, coordinating the event and finally delivering the course. Mission accomplished! That is, until management asks for the evaluation results to find out what difference the course made. Now you’re just insulted. After all the hard work you put in, management thinks your course may have been a flop? The nerve!

This may be how you feel about evaluation… unless you have a built-in evaluation plan. In that case, you’ll be ready to hand over the results of your training before management even asks for it.

So how do you evaluate learning programs? In this post, I’d like to summarize the Kirkpatrick Four Levels of Learning Evaluation.

Measuring Tape

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3 Simple Ways to Determine Hiring Fit

I remember the first time I asked my supervisors if I could sit in on an interview they had scheduled with an outside candidate. I figured it would be a good learning opportunity as well as a break from crunching financial numbers. (This was during my first job out of college, before I got into leadership consulting). To my surprise, both supervisors looked at me like I had just told them aliens had arrived on our planet and wanted to tour our facilities. I went back to my desk trying to figure out what was so absurd about my request.

Sitting in on an interview might have been awkward for that role, but since then I’ve participated in many job interviews, observed the process and helped identify skills needed for future job roles. Talent acquisition can get complicated sometimes, but I constantly find myself referring back to three simple questions my friend Brad once shared with me about how to determine if a candidate is a good fit for the team. I’d like to share them with you.

Job Candidates