Engagement Challenge Day 1 Preview: Winning the Heart

Day 1: Winning the Heart – 2 min

There are three key “anatomy” categories of engagement:

Hands (physical commitment) – Provision for what people need to live and perform their work (pay, work/life fit, equipment, etc.)
Head (mental commitment) – Logical rationale for remaining in an organization (career path, future opportunity & rewards, etc.)
Heart (emotional commitment) – Given opportunity to contribute personally meaningful work as a valued member of team and organization

Each category is important, but one of the big engagement mistakes leaders often make is trying to address a “heart” issue with a “hand” or “head” solution.

Key Takeaway: The key to engagement is winning the heart – and when we do, people often volunteer their head and hands for free!