Video 2: Begin With the Outcome in Mind – 2 min
Sometimes things works out fine. Sometimes it creates confusion. Sometimes it creates misunderstanding and conflict.
Effective communicators take the opportunity ahead of time to determine:
Key Takeaway: Effective communicators identify the desired outcome of their message ahead of time, as well as the critical information that must be included in the message itself.
Video 2 Question:
Think of an important message you need to communicate in the next week.
What is your desired outcome for the communication and what information must you include in order to achieve that objective?
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