I’ve said for years that unclear expectations make folks work three times harder than if they had clear expectations.
The original job has to be done. Regardless of the expectations, the initial task has to be completed.
Consensus on the intention has to be reached. In other words, the folks doing the work have to figure out for themselves what they think the expectations are. Depending on the size or scope of the project, this could take anywhere from several minutes to days, weeks, or even months. And when a whole team is involved, the level of effort, time, and cost adds up quick!
Constant troubleshooting has to be performed every step of the way. This is where the cost really multiplies. Whenever new information comes in, the team has to stop what they were doing, perform re-work, and then redirect.
And we haven’t even factored in the cost of morale lost in the process!
Wouldn’t it be easier, quicker, cheaper, and more spiritual to take the extra time to establish clear expectations upfront?
Nathan Magnuson is a leadership consultant, coach, trainer and thought leader. Receive his ebook Trusted Leadership Advisor by subscribing to his website or follow him on Twitter.