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We hear so much about coaching these days. Leaders need to coach more. Employees need more coaching. High performers need coaching. Low performers need coaching. As leaders, how can we know we’ve done enough? And what does a quality coaching conversation actually look like in action?

Over the years, I’ve adopted a simple definition of coaching: “To coach is to develop another person by listening and asking questions to clarify ideas and commit to action.”

If you look closely, you’ll notice five key characteristics. I’ve listed each of them out below:

Business Conversation

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When was the last time someone came to you with a problem? Did you solve it for them? If so, you may have missed out on a development opportunity – both for that person and yourself.

If you’re looking for problems to solve, you’ll find them everywhere. New managers want to pick up the slack. Department leaders can find it easier deal with problems themselves than let others handle them. By the time an executive assignment comes around, leaders can sometimes be addicted to addressing smaller issues – at expense of their own effectiveness with a staff trained to consistently feed their problems up the chain.

I’d like to share a simple conversational model that can change the entire way you approach the problems that come your way. Whether you’re an executive coach or a frontline manager (or have an hour to invest or five minutes), it will allow you to develop the problem-solving skills of the people you lead rather than addressing each issue yourself. Here’s how works.

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