Leadership Profile: Jack Welch

I first heard Jack Welch speak at the Leadercast Seminar in 2013. Even though he was over a decade into retirement and in his upper 70s, Welch’s rich enthusiasm for business and leadership took the audience (and the moderator) by storm. In raising General Electric’s value by over 4000% in his twenty years as CEO, Welch has to be considered one of the iconic American business men of the second half of the 20th century. What surprised me was how much fun he seemed to have in the process.

The greatest part of Welch’s contribution may be in the form of giving back – by sharing his knowledge of business and management with all sorts of audience and through various speaking engagements and books he’s written in his retirement. Here’s a snip-it of what I picked up.

Image by Joshua Zumbrun

Image by Joshua Zumbrun

Love Your Neighbor: The Heart of Leadership in the Marine Corps

Marines SittingToday’s post was guest-written by my brother Lt. Cale Magnuson, a U.S. Marine currently assigned to the Marines Aviation Program. You can connect with Cale on LinkedIn.

I distinctly remember the first time I ever heard Captain Tucker tell us that he loved us. Captain Tucker was the platoon commander charged with instilling in us the art and science of becoming Officers in the Marine Corps. As you might imagine, this raised some eyebrows. Captain Tucker is still to this day the hardest Marine I have ever met. As a Purple Heart recipient, he could have ordered us to follow him to hell and back, and none of us would have hesitated. So why would such a man openly tell a bunch of new Lieutenants that he loved us?

It Doesn’t Matter How Much You Care

When I first began studying leadership years ago, I’d find myself in conversations when someone would invariably share a leadership challenge with me. Sometimes, I’d even know how to solve it. I’d usually reference a book or an idea I had recently studied. Sometimes in my enthusiasm, I’d even go out and purchase the resource for them. Unfortunately, when I followed up a few weeks later to find out what had happened, they had rarely bothered to look at what I had provided them.

Several years later, I got a lead role on a consulting assignment to develop a plan to significantly improve an organization’s corporate culture. In fact, I was told this was my chance to “really shape the project.” I spent the next few months analyzing employee survey data, referencing strategic plans and carefully crafting a solution. Finally I got to present my plan to a senior client in a boardroom meeting and was thrilled when he accepted it. Now it was time to get to work. But much to my chagrin, a bigger problem soon emerged: no one wanted to take responsibility for seeing the plan through.

These experiences confirmed for me a simple but poignant lesson: you can’t want something for other people more than they want it for themselves. It doesn’t matter how much you care if they don’t.

Caring Hands

Capture Any Audience Using the “Magic Formula”

I was standing in front of a roomful of corporate employees about to launch into my training session. I knew the course content had the potential to make a strong impact in their communication and relationships and I had some specific learning goals for the group. But I resisted the urge to dive straight in. Instead, I shared a brief but vivid story about a time the principles I was about to teach had produced an incredibly positive result for me. Only then did I transition to the learning objectives and the course content. Just before I finished, I referenced my story once again and encouraged them to use the new principles we had learned and highlighted an obvious way it would benefit them.

verbal communication

I learned the “Magic Formula” from Dale Carnegie. It involves three parts: an incident, an action and a benefit. Whether your presentation is two minutes long or an hour, the Magic Formula provides a reliable structure and clarifies the action we encourage the audience to take. Here’s how it works.

The 5 SOF Truths of Leadership

When I joined the military in my early twenties, I wasn’t quite sure what “Special Operations Forces” (SOF) meant, but it didn’t take long for my new community to educate me. Some of our hardcore “green beret” colleagues operated as independent four man teams conducting unconventional warfare operations. My role in Civil Affairs had more to do with liaising with and advising local civilian leadership in foreign areas. I also didn’t get far into my initial training before I started hearing about the five “SOF Truths.” No matter what else we were training on, we always came back to them.

I immediately believed the five SOF Truths could hold up as a leadership doctrine for just about any organization, military or not. Below is my slightly amended version.

Special Forces Jumping from Plane

So… What Do Consultants Actually Do?

“So Nathan, tell me what you do for a living?”

“Well, I’m a consultant.”

“A consultant? But what do you actually do?”

This is a typical conversation whenever I meet anyone new – and not just me, but for most folks in my profession. I don’t know why, but it’s always been a little tricky to explain what, in fact, I do for a living. “I solve problems,” or “I help people clarify what they want,” or “I build management solutions” are typical responses. A past employer taught us to say, “I help clients move from issue to outcome, with pace, certainty and strategic agility.”

Management Consultant What People Think I Do

The truth is that I help management understand their needs and then help build solutions to meet those needs. Since my specialty is organizational and talent development, the types of needs I address are usually related to the people and leadership side of organizations. My colleagues in other specialties do the same thing, but with finance, marketing, customers, supply chains, technology or countless other areas.

Whether you are officially a “consultant” or are a specialist, program manager, project manager or just plain responsible for some type of organizational change, I’d like to introduce you to a basic consulting methodology.

5 Leadership Book Recommendations for the Summer

It’s May. Graduation season is upon us. The kids are close to getting out of school for the summer. Maybe you have your vacation all planned out. Regardless, nearly everyone has some collection of summer activities in mind.

Reading SummerI’ve posted about reading before. I’ve shared reading strategies, a comprehensive list of leadership books and inspirational quotes such as Charlie “Tremendous” Jones,’ “You’ll be the same person in a year as you are today except for the people you meet and the books you read.” Unfortunately, not everyone enjoys reading as much as I do. So for now, let me use a more subtle approach and simply recommend five leadership books. Whether you read one or five this summer, I’m positive each one will help take your leadership to the next level.

8 Critical Stages for Anyone Creating Change

It’s been said that the term “change management” is a misnomer because if you are trying to “manage” change, you’re already too far behind! Change must be led from the front. Because of that, when I first discovered John Kotter’s eight stage process for creating major change in a university textbook (and published in his international bestseller Leading Change), I knew I had stumbled onto something incredibly valuable.

Change

So how do you go about creating change in your organization? Change seems like it should be simple enough – until we experience resistance from people who want things to stay the same. What’s the solution?

12 Takeaways from Chick-fil-A Leadercast 2013

My favorite annual leadership event takes place each May. It’s Chick-fil-A Leadercast. The seminar features some of the biggest names in all of leadership. This year’s theme was: “Simply Lead.” I hope you got to attend, but if not, I’ve included 12 of my greatest takeaways. Here they are:

CFA Leadercast 2013

Building a Strengths-Based Leadership Development Program

This is the third post of a three-part series on the leadership merits of Gallup’s StrengthsFinder 2.0 strengths assessment. In the first post, I shared the practical benefits of the assessment itself. Then last week, I explained how the each person tends toward one of four leadership styles and how each style significantly impacts team performance.

Leadership with CranesThis week, I’d like to share some ideas on how to build a strengths-based leadership development program for your organization. I realize that not everyone is in a position responsible for serving an entire organization in this way. However, at the very least, these ideas can shape how we think about the implications of organizational leadership. Here they are:

5 Reasons You Should Join Me at Chick-fil-A Leadercast

What are your favorite conferences, seminars or training events? Do you have any that you attend every year? Do you take your team with you?  One of my annual staples is the Chick-fil-A Leadercast seminar. This year it takes place on May 10. Let me tell why Chick-fil-A Leadercast is so special.

CFA Leadercast

The Main Reasons Strategic Planning Fails

When I was a college student, my New Venture Studies class had the opportunity to advise a local resident starting his own coffee shop. As an aspiring entrepreneur, I was excited to be involved – that is, until I realized the capital came from an inheritance. I was further perturbed when one of his first initiatives was to purchase a brand new Honda Element to cover with advertising before his shop was even finished. Our client didn’t need a new vehicle. He needed a strategic plan.

Puzzle PiecesYou’ve probably heard the adage, “if you fail to plan, you’re planning to fail.” Strategic planning initiatives give organizational and departmental leaders the chance to define strategy, set direction and make key decisions. It breathes life into the vision and gives the existing motivation a track to run on. But a plan doesn’t inherently ensure success.

I recently spoke with my friend John Maloney of ASJ Consulting about why strategic planning fails. Whether you’re a one-man shop or a large organization, here are some of the main reasons we identified.